Friday, January 2nd, 2015
Incident Discovery Time: 01:27pm on 01/02/2015
Time of Resolution: 05:52pm on 01/02/2015
Services Impacted: Other – see description
Description of Impact
A server was offline, affecting the following services; International Research Service, Agganis vendor services, Financial Aid office and international Student Services. Full service has been restored.
Incident Description and Resolution
IS&T teams worked with the vendor to resolve the incident.
Additional Information
The cause of this incident was determined to be an issue with storage affecting My SQL’s ability to restart.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 01:27pm on 01/02/2015
Services Impacted: Other – see description
Description of Impact
A server is offline, affecting the following services; International Research Service, Agganis vendor services, Financial Aid office and international Student Services.
Current Status
IS&T teams continue to work with the vendor on a fix for the current issue.
Next Update: 06:27pm
Previous Update
Incident Discovery Time: 01:27pm on 01/02/2015
Services Impacted: Other – see description
Description of Impact
A server is offline, affecting the following services; International Research Service, Agganis vendor services, Financial Aid office and international Student Services.
Current Status
IS&T teams and the vendor will be attempting a fix to resolve this issue.
Next Update: 05:27pm
Previous Update
Incident Discovery Time: 01:27pm on 01/02/2015
Services Impacted: Other – see description
Description of Impact
A server is offline, affecting the following services; International Research Service, Agganis vendor services, Financial Aid office and international Student Services.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate.
Next Update: 04:27pm
Previous Update
Incident Discovery Time: 01:27pm on 01/02/2015
Services Impacted: Other – see description
Description of Impact
A server is offline, affecting the following services; International Research Service, Agganis vendor services, Financial Aid office and international Student Services.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 03:27pm
