Incident Discovery Time: 09:35am on 11/05/2014
Time of Resolution: 10:15am on 11/05/2014
Services Impacted: E-mail – ACS

Description of Impact

Clients may have been unable to access their Public Folders via Exchange.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to experience this issue, please close Outlook and re-open it.

Additional Information

The cause of this incident was determined to be a server that was restarted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:35am on 11/05/2014

Services Impacted: E-mail – Exchange

Description of Impact

Clients may be unable to access their Public Folders via Exchange. This is only being experienced by a small group of clients.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 11:00am