Incident Discovery Time: 02:08pm on 09/22/2014
Time of Resolution: 03:35pm on 09/22/2014
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Access to the Echo360 administrator panel as well as online videos were unavailable. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is still under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:08pm on 09/22/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Access to the Echo360 administrator panel as well as some videos has been restored. Some videos are failing to load.

Current Status

IS&T teams continue to investigate.

Next Update: 04:08pm

Previous Update

Incident Discovery Time: 02:08pm on 09/22/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Access to the Echo360 administrator panel as well as online videos is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 03:08pm

Previous Update

Incident Discovery Time: 01:15pm on 09/22/2014
Time of Resolution: 01:53pm on 09/22/2014
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Access to the Echo360 administrator panel as well as online videos were unavailable. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:15pm on 09/22/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Access to the Echo360 administrator panel as well as online videos is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 02:15pm