Incident Discovery Time: 07:15am on 09/12/2011
Time of Resolution: 07:30am on 09/12/2011

Services Impacted: Other – see description

Description of Impact

ServiceNow was unavailable.

Incident Description and Resolution

IS&T teams have worked with the vendor to resolve the incident.

Previous Update

Incident Discovery Time: 07:15am on 09/12/2011

Services Impacted: ServiceNow

Description of Impact

ServiceNow enterprise service management ticketing tool is unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are in contact with the vendor for resolution.

Next Update: 08:25am