Resolved – Service-impacting Incident – Exchange E-mail
Friday, March 18th, 2011
12:35pm on 03/18/2011
Due to power issues at 25 Buick Street, SharePoint and Exchange mail was unavailable for some clients.
After the power event, IS&T restored all services to normal operation….
Resolved – Service-impacting Incident – Mugar Library Thin Clients
Friday, March 18th, 2011
09:34am on 03/18/2011
Thin Client computers at Mugar Library were unavailable due to a power outage during the night that affected the network to which they are attached
IS&T teams have resolved the issue, but will continue to investigate for root cause analysis….
Resolved – Service-impacting Incident – Wireless Network
Thursday, March 17th, 2011
Time of Resolution: 11:00am on 03/17/2011
Clients at Mugar Library and other locations on campus were unable to authenticate when connecting to the BU Wireless networks.
IS&T has resolved the issue and will continue to investigate for root cause analysis….
Resolved – Service-impacting Incident: EOS Thin Client
Monday, March 14th, 2011
Time of Resolution: 05:15pm on 03/14/2011
EOS Thin Client (a component of the Link) was unavailable.
IS&T staff have resolved the issue and will continue to investigate for root cause analysis….
Resolved – Service-impacting Incident – E-mail – Exchange
Saturday, March 12th, 2011
Time of Resolution: 05:04pm on 03/12/2011
Exchange e-mail was intermittently unavailable. Some clients were unable to access messages via mobile devices.
IS&T has resolved the issue and will continue to investigate for root cause analysis….
Service Management Information
Friday, March 11th, 2011
Timely information, including a new compilation of ITIL Learning Resources for the BU community, is now available on TechWeb….
Extended Network Maintenance in Central Campus: 3/17 2:00am to 6:30am
Friday, March 11th, 2011
On Thursday, March 17th, between 2:00am and 6:30am, IS&T will be performing upgrades to equipment providing network services to various locations on the Charles River campus. For full list of locations:…
Resolved – Service-impacting Incident – CrashPlan notebook backups
Tuesday, March 8th, 2011
Time of Resolution: 12:00pm on 03/08/2011
Due to Crashplan server reboot per emergency maintenance, old undelivered backup reports from at least one month ago are being emailed to backup clients.
Incident has been resolved. IS&T will continue to investigate root cause with vendor….
Resolved- Service-impacting Incident – Voice Mail
Monday, March 7th, 2011
Time of Resolution: 03:45pm on 03/07/2011
Voicemail system was unaccessable or would cut off when client calls it.
Incident has been resolved. IS&T will continue to investigate root cause with vendor….
Resolved – Service-impacting Incident – Wired Network
Monday, March 7th, 2011
1:30pm on 03/07/2011
Issue will be dealt with during the next change window….