Author Archive

Incident Discovery Time: 08:30am on 04/17/2013 Services Impacted: E-mail – BU Google Apps Description of Impact BU Google E-mail and Apps are now available. There may be some service interruption. Current Status Google has restored service but still reports partial interruption in service. IS&T Teams will continue to monitor the situation. Next Update: 12:00pm Previous…

Boston University’s main website is no longer experiencing degraded service. If you continue to experience issues, please contact the IT Help Center….

Incident Discovery Time: 08:00pm on 04/15/2013 Incident Resolution Time: 09:31pm on 04/15/2013 Services Impacted: Other – see description Description of Impact Boston University’s Library site search was offline Current Status Full service has been restored….

Boston University and Northeastern University, together with Nvidia, will be hosting “GPUs Accelerating Research” week on Wednesday April 24 and Thursday April 25. Northeastern will host the April 24 session and talks will focus on how graphics processors are accelerating new and interesting areas of research in novel ways; BU will hold the all-day CUDA…

Incident Discovery Time: 04:15pm on 04/11/2013 Time of Resolution: 04:39pm on 04/11/2013 Services Impacted: BUworks (SAP) Description of Impact BU Works was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident Discovery Time: 04:15pm on 04/11/2013 Services Impacted:…

Incident Discovery Time: 12:20pm on 04/11/2013 Time of Resolution: 02:12pm on 04/11/2013 Services Impacted: Blackboard Learn Description of Impact Blackboard Learn was slow to access as well as load course materials. Some courses were not loading at all. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please…

Incident Discovery Time: 08:45am on 04/10/2013 Time of Resolution: 09:36am on 04/10/2013 Services Impacted: E-mail – Exchange Description of Impact Access to Exchange email via Blackberry devices was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The Blackberry Enterprise Server service was restarted. If you continue to have issues, please…

Incident Discovery Time: 12:50pm on 04/09/2013 Time of Resolution: 01:02pm on 04/09/2013 Services Impacted: WordPress Websites Description of Impact BU WordPress sites were unavailable campus wide. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update…

BUworks will have a monthly outage this Sunday, 4/14, from 8:00am to 12:00pm for system maintenance. We apologize for any inconvenience.

Incident Discovery Time: 12:22pm on 03/28/2013 Time of Resolution: 05:00pm on 03/28/2013 Services Impacted: Other – see description Description of Impact SPSS license servers were unavailable. Clients may have been unable to use SPSS software. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT…