Resolved – Service Impacting Incident: BU Google Mail is available
Wednesday, April 17th, 2013
Incident Discovery Time: 08:30am on 04/17/2013 Services Impacted: E-mail – BU Google Apps Description of Impact BU Google E-mail and Apps are now available. There may be some service interruption. Current Status Google has restored service but still reports partial interruption in service. IS&T Teams will continue to monitor the situation. Next Update: 12:00pm Previous…
Resolved – Service Impacting Incident: BU website performance currently degraded
Tuesday, April 16th, 2013
Boston University’s main website is no longer experiencing degraded service. If you continue to experience issues, please contact the IT Help Center….
Resolved – Service Impacting Incident: BU Library search is offline
Monday, April 15th, 2013
Incident Discovery Time: 08:00pm on 04/15/2013 Incident Resolution Time: 09:31pm on 04/15/2013 Services Impacted: Other – see description Description of Impact Boston University’s Library site search was offline Current Status Full service has been restored….
“GPUs Accelerating Research” week hosted by Boston University & Northeastern University, 4/24 & 4/25
Friday, April 12th, 2013
Boston University and Northeastern University, together with Nvidia, will be hosting “GPUs Accelerating Research” week on Wednesday April 24 and Thursday April 25. Northeastern will host the April 24 session and talks will focus on how graphics processors are accelerating new and interesting areas of research in novel ways; BU will hold the all-day CUDA…
Resolved – Service Impacting Incident: BUworks service is currently down
Thursday, April 11th, 2013
Incident Discovery Time: 04:15pm on 04/11/2013 Time of Resolution: 04:39pm on 04/11/2013 Services Impacted: BUworks (SAP) Description of Impact BU Works was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident Discovery Time: 04:15pm on 04/11/2013 Services Impacted:…
Resolved – Service Impacting Incident: Blackboard Learn access is degraded
Thursday, April 11th, 2013
Incident Discovery Time: 12:20pm on 04/11/2013 Time of Resolution: 02:12pm on 04/11/2013 Services Impacted: Blackboard Learn Description of Impact Blackboard Learn was slow to access as well as load course materials. Some courses were not loading at all. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please…
Resolved: Blackberry e-mail service unavailable
Wednesday, April 10th, 2013
Incident Discovery Time: 08:45am on 04/10/2013 Time of Resolution: 09:36am on 04/10/2013 Services Impacted: E-mail – Exchange Description of Impact Access to Exchange email via Blackberry devices was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The Blackberry Enterprise Server service was restarted. If you continue to have issues, please…
Resolved: BU WordPress Sites Unavailable
Tuesday, April 9th, 2013
Incident Discovery Time: 12:50pm on 04/09/2013 Time of Resolution: 01:02pm on 04/09/2013 Services Impacted: WordPress Websites Description of Impact BU WordPress sites were unavailable campus wide. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update…
BUworks will be unavailable Sunday, 4/14, from 8:00am to 12:00pm
Monday, April 8th, 2013
BUworks will have a monthly outage this Sunday, 4/14, from 8:00am to 12:00pm for system maintenance. We apologize for any inconvenience.
Resolved: SPSS software may be unavailable
Thursday, March 28th, 2013
Incident Discovery Time: 12:22pm on 03/28/2013 Time of Resolution: 05:00pm on 03/28/2013 Services Impacted: Other – see description Description of Impact SPSS license servers were unavailable. Clients may have been unable to use SPSS software. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT…