Resolved: The Automatic Call Distribution (ACD) system used by a number of groups on campus is currently unavailable
Friday, June 9th, 2017
Incident Discovery Time: 12:00pm on 06/09/2017
Time of Resolution: 04:15pm on 06/09/2017
Services Impacted: Telephone Services
Description of Impact
The Automatic Call Distribution (ACD) system used by a number of groups on campus was unavailable resulting in an inability to receive outside calls. Shortly after phone service was restored and a work-around for the ACD system was communicated. The work-around is no longer needed as direct access to the ACD system has been restored.Incident Description and Resolution
IS&T teams have resolved the incident.Additional Information
The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 12:00pm on 06/09/2017 Services Impacted: Telephone ServicesDescription of Impact
The Automatic Call Distribution (ACD) system used by a number of groups on campus was unavailable resulting in an inability to receive outside calls. Call service has been restored and with a work-around, groups can access the ACD system again.Current Status
IS&T teams continue to work on the ACD system.Additional Information
Work-around: When logging into the Cisco Finesse ACD system, click the “X” in the upper right-hand corner of the error message instead of the “OK” button to gain access.Next Update: This post will be updated when the issue has been resolved.