Incident Discovery Time: 12:28pm on 01/05/2017 Time of Resolution: 02:10pm on 01/05/2017 Services Impacted: E-mail – Exchange

Description of Impact

Clients using Office 365 (O365) for their email were unable to receive emails from non-BU/non-O365 email accounts. Service has been restored and non-BU emails are starting to arrive in O365 inboxes as the built-up queues begin to release.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:28pm on 01/05/2017 Services Impacted: E-mail – Exchange

Description of Impact

Clients using Office 365 (O365) for their email are unable to receive emails from non-BU/non-O365 email accounts.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 02:28pm