Resolved: Logins to Service Now, VPN, Blackboard and Google Workspace were failing.

Incident Discovery Time: 03:30am on 06/04/2023 Time of Resolution: 08:00am on 06/04/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

All services involving Shibboleth logins were offline, including Service Now, VPN, Blackboard and Google Workspace.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a change that went into effect at 3:30 am this morning. If you continue to have issues, please contact the IT Help Center.

Previous Update

There was no previous update since we could not access websites, either.