Tuesday, February 21st, 2023
Posted in Incidents
Incident Discovery Time: 02:30pm on 02/21/2023
Time of Resolution: 03:45pm on 02/21/2023
Services Impacted: Document Imaging & Management
Description of Impact
The web client for Onbase was down.
Incident Description and Resolution
IS&T teams worked with the vendor to resolve the incident.
Additional Information
The cause of this incident was determined to be a file that was updated by the vendor around 2:30pm that contained bad syntax.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 02:35pm on 02/21/2023
Services Impacted: Document Imaging & Management
Description of Impact
The OnBase Web client is down.
Current Status
IS&T teams have alerted the vendor, who is working on this issue now.
Additional Information
The web client is down, but the Unity client is still working.
Next Update: 05:00pm