Resolved: System Admins reporting service access issues, but does not appear to be affecting clients. : TechWeb : Blog Archive : Boston University

Resolved: System Admins reporting service access issues, but does not appear to be affecting clients.

Wednesday, December 21st, 2022

Incident Discovery Time: 11:00am on 12/21/2022
Time of Resolution: 03:45pm on 12/21/2022
Services Impacted: Server Infrastructure

System Admins reporting service access issues, but does not appear to be affecting clients.

IS&T teams have resolved the incident.

The cause of this incident was determined to be an anti-spyware signature file update to the Palo Alto firewall.

If you continue to have issues, please contact the IT Help Center.

Incident Discovery Time: 11:00am on 12/21/2022

Services Impacted:

System Admins reporting service access issues on select servers, but does not appear to be affecting clients.

We are continuing to investigate the issue. Not all servers are having the issue and not reported issues of access for any client facing services.

Next Update: 03:00pm

Incident Discovery Time: 11:00am on 12/21/2022

Services Impacted:

System Admins reporting service access issues, but does not appear to be affecting clients.

We are continuing to investigate the issue.

Next Update: 01:30pm

Incident Discovery Time: 11:00am on 12/21/2022

Services Impacted: Server Infrastructure

System Admins reporting service access issues.

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 01:00pm