Incident Discovery Time: 12:53pm on 07/22/2022 Time of Resolution: 07:06pm on 07/22/2022 Services Impacted: Research Administration Systems

Description of Impact

The RedCap database system was in an unstable state.

Incident Description and Resolution

IS&T database administrators have resolved the incident by resyncing the primary and secondary databases.

Additional Information

The cause of this incident was determined to be data center outage on Wednesday, 7/20/222, which caused some instability in the RedCap system. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems

Description of Impact

Clients are reporting that their data is intermittently missing from their RedCap databases.

Current Status

IS&T teams synched the database and the system is now undergoing testing. Next Update: 07:30pm
Incident Discovery Time: 05:30am on 07/22/2022 Services Impacted: Research Administration Systems

Description of Impact

Clients are reporting that their data is intermittently missing from their RedCap databases.

Current Status

IS&T teams have identified the cause of the incident and are working to restore the data. Next Update: 06:37pm