Incident Discovery Time: 09:00am on 04/19/2022
Time of Resolution: 10:28am on 04/19/2022
Services Impacted: Qualtrics Research Suite

Description of Impact

Clients were unable to access the Qualtrics portal, and encountered the error message ‘no healthy upstream’.

Incident Description and Resolution

The vendor has resolved the issue.

Additional Information

This did not impact data collection.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:00am on 04/19/2022

Services Impacted: Qualtrics Research Suite

Description of Impact

Qualtrics is experiencing a service disruption this morning that is preventing clients from logging into the Qualtrics portal for purposes of building surveys, distributing surveys, and reviewing collected data. Clients encounter the error message ‘no healthy upstream’.

Current Status

This is a vendor issue that is currently being investigated. Realtime updates for the vendor are available here: https://www.qualtrics.com/status/

Additional Information

There are no current workarounds for this issue. Existing/deployed surveys should continue to collect data normally.

Next Update: 11:15am