Incident Discovery Time: 01:47am on 02/15/2022 Time of Resolution: 10:10am on 02/20/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

Graduate and Undergraduate transfer applicant portals are now available with all associated applicant documents. Prior to the vendor’s maintenance this morning, only documents uploaded since the afternoon of 2/15/22 were available for viewing.

Incident Description and Resolution

The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02/15/22) not displaying documents associated with the application. New applications (from the afternoon of 02/15/22 or later) from both Graduate and Undergraduate transfer applicants are available.

Current Status

The vendor plans on implementing another fix, this Sunday, February 20th, between 07:00am – 12:00pm EST. During this window, all Graduate and Undergraduate transfer applicant portals will be unavailable. We will provide an update on Sunday after the vendor’s work is complete as to the current status. Next Update: 01:00pm – 02/20/2022 (Sunday)

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02/15/22) not displaying documents associated with the application. New applications (from the afternoon of 02/15/22 or later) from both Graduate and Undergraduate transfer applicants are available.

Current Status

The maintenance performed this morning by the vendor has not resolved the outage. The vendor continues to investigate a fix for this incident. Next Update: 11:00am

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02/15/22) not displaying documents associated with the application. New applications (from the afternoon of 02/15/22 or later) from both Graduate and Undergraduate transfer applicants are available.

Current Status

All applicant portals will be unavailable tomorrow morning (02/17/22) from approximately 04:00am EST to 07:00am EST as the vendor implements a fix for this issue. Next Update: 10:00am (02/17/2022)

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

Graduate and Undergraduate transfer applicant portals are now available, however, existing applications will not display documents associated with the application. New applications from both Graduate and Undergraduate transfer applicants are available.

Current Status

The vendor is continuing their work in remediating this incident. Next Update: 10:00am (02/16/2022)

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Graduate Applications / Undergraduate Transfer Applications

Description of Impact

All Graduate Applicant portals are currently unavailable. This impacts both new applicants and existing applicants trying to make deposits. Also, recommenders cannot access the Recommender Portal (Letters by Liaison). Additionally, this impacts the Undergraduate transfer applications.

Current Status

Per Liaison, the applicant portals and gateways and Letters by Liaison are back up and running. Application PDFs are available for download in WebAdMIT. Next Update: 04:00pm

Previous Update

Incident Discovery Time: 01:47am on 02/15/2022 Services Impacted: Student Systems

Description of Impact

Liaison Services are down – applicants cannot apply

Current Status

IS&T teams are working with the vendor. – Applicants cannot access any applicant portals (BU UniCAS and all National CAS applications) – Recommenders cannot access the Recommender Portal (Letters by Liaison) – All applicant gateways are inaccessible Next Update: 11:00am