Incident Discovery Time: 12:30pm on 02/26/2021 Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

The vendor hasn’t official declared the issues resolved, but some clients have reported successful processing of credit card payments.

Additional Information

We will continue to monitor the vendors progress. This post will be updated when the issue has been resolved. Next Update: when resolved

Previous Update

Incident Discovery Time: 12:30pm on 02/26/2021 Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

The vendor hasn’t official declared the issues resolved, but some clients have reported successful processing of credit card payments.

Additional Information

We will continue to monitor the vendors progress. Next Update: 08:00pm

Previous Update

Incident Discovery Time: 12:30pm on 02/26/2021 Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

The vendor hasn’t official declared the issues resolved, but some clients have reported successful processing of credit card payments.

Additional Information

We will continue to monitor the vendors progress. Next Update: 07:00pm

Previous Update

Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

The vendor hasn’t official declared the issues resolved, but some clients have reported successful processing of credit card payments.

Additional Information

We will continue to monitor the vendors progress. Next Update: 06:00pm

Previous Update

Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

We continue to monitor the vendors progress with this issues. Next Update: 04:30pm

Previous Update

Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

We continue to monitor the vendors progress with this issues. Next Update: 03:30pm

Previous Update

Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

We continue to monitor the vendors progress with this issues. Next Update: 02:30pm

Previous Update

Incident Discovery Time: 11:30am on 02/26/2021 Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

We are monitoring the vendors progress with this issues. Next Update: 01:30pm

Previous Update

Incident Discovery Time: 11:30am on 02/26/2021 Services Impacted: Nelnet credit card processing

Description of Impact

We are currently experiencing issue with processing credit card payments.

Current Status

IS&T teams are working with the vendor to resolve this issue. Next Update: 12:30pm