Incident Discovery Time: 11:08am on 10/13/2020
Time of Resolution: 11:35am on 10/13/2020
Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients were intermittently unable to authenticate into Shibboleth protected services; clients encountered time outs, or errors establishing a secure connection.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:08am on 10/13/2020

Services Impacted: Identity & Access Management (IAM)

Description of Impact

Shibboleth is currently experiencing issues with timeouts or ‘Secure Connection Failed’ messages. This incident is preventing clients from accessing Shibboleth protected services like BUworks, and Blackboard Learn.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There are no current workarounds. It appears that the issue is not impacting all Shibboleth service

Next Update: 12:32pm