Resolved: Kaltura was unavailable.
Wednesday, August 26th, 2020
Incident Discovery Time: 11:00am on 08/26/2020
Time of Resolution: 01:55pm on 08/26/2020
Services Impacted: Instructional Video Services
If you continue to have issues, please contact the IT Help Center.
Services Impacted: Learning Management Systemsv
Incident Discovery Time: 11:00am on 08/26/2020 Services Impacted: Learning Management Systems
Time of Resolution: 01:55pm on 08/26/2020
Services Impacted: Instructional Video Services
Description of Impact
Kaltura was unavailable.Incident Description and Resolution
The vendor has resolved the issue.Additional Information
The cause of this incident was determined to be an issue within Kaltura’s current database infrastructure.If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 11:00am on 08/26/2020Services Impacted: Learning Management Systemsv
Description of Impact
Kaltura (https://mymedia.bu.edu/) is experiencing issues.Current Status
Clients can now log on to Kaltura, but once logged in they cannot see their videos. Clients are unable to view their Kaltura-hosted videos in Blackboard. Next Update: 02:00pmPrevious Update
Incident Discovery Time: 11:00am on 08/26/2020 Services Impacted: Learning Management Systems