Resolved: Zoom Recordings For Metropolitan College Are Currently Unavailable

Incident Discovery Time: 11:00am on 04/27/2020
Time of Resolution: 07:00am on 04/27/2020
Services Impacted: Client Computing & Collaboration Services

Description of Impact

Zoom recordings for Metropolitan College were unavailable. MET IT was able to restore access to most recordings by the evening of April 27th. Active Zoom meetings were not affected.

Incident Description and Resolution

The vendor resolved the incident.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020

Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

Metropolitan College IT has restored access to the majority of the Zoom recordings for Metropolitan College classes and will continue until all recordings have been made available.

Next Update:This post will be updated when the issue is fully resolved.

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020

Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

Metropolitan College IT continues to open up Zoom recordings for Metropolitan College classes. All of the April class recordings have been made available.

Next Update: 08:30pm

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020

Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

Metropolitan College IT continues to open up Zoom recordings for Metropolitan College classes. All of the April class recordings have been made available.

Next Update: 07:00pm

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020

Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

Metropolitan College IT continues to open up Zoom recordings for Metropolitan College classes. All of the April class recordings have been made available.

Next Update: 05:00pm

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020

Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

Almost half of all Zoom recordings for Metropolitan College have been made available to their respective classes. All of the April class recordings have been made available.

Next Update: 03:30pm

Previous Update

Incident Discovery Time: 11:00am on 04/26/2020
Services Impacted: Conferencing

Description of Impact

Zoom recordings for Metropolitan College are currently unavailable. Active Zoom meetings are not affected.

Current Status

MET IT has identified the source of the issue and is currently working with the vendor to restore services.

Next Update: 02:30pm