Incident Discovery Time: 04:15pm on 03/26/2020
Time of Resolution: 04:58pm on 03/26/2020
Services Impacted: Instructional Video Services

Description of Impact

MyMedia (Kaltura) was unavailable due to a service disruption across its services. Clients attempting to access https://mymedia.bu.edu or videos integrated through Blackboard Learn course sites were unable to do so.

Incident Description and Resolution

The vendor has confirmed that the issue causing the disruption across their platform has been resolved. IS&T has confirmed that both https://mymedia.bu.edu and videos within Blackboard course sites are appearing and playing as expected.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:15pm on 03/26/2020

Services Impacted: Instructional Video Services

Description of Impact

MyMedia (Kaltura) is experiencing a service disruption across its services. Clients attempting to access https://mymedia.bu.edu will experience a time out in their browser. Videos integrated through Blackboard Learn course sites through MyMedia are also unavailable.

Current Status

The vendor is currently investigating the issue. IS&T will continue to monitor their progress.

Additional Information

There are no current workarounds for this outage.

Next Update: 05:15pm