Monday, September 30th, 2019
Incident Discovery Time: 12:48pm on 09/30/2019
Time of Resolution: 06:04pm on 09/30/2019
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
The Concur service was degraded. Expense, Invoice and Request pages were not working correctly.
Incident Description and Resolution
Concur’s Incident Response Team redirected user traffic from the affected business server tier to another tier which is successfully processing user requests. The IRT confirmed all impacted services are restored.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 12:48pm on 09/30/2019
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
The Concur service is degraded. Expense, Invoice and Request pages are not working correctly.
Current Status
Concur continues to work on this problem.
Additional Information
Please check this page for updates tonight: http://open.concur.com/#/us
Previous Update
Incident Discovery Time: 12:48pm on 09/30/2019
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
The Concur service is degraded. Expense, Invoice and Request pages are not working correctly.
Current Status
Concur states that their Expense and Request service is degraded for most of its North American customers and their Invoice page is completely unavailable. They continue to try to remediate the issue.
Additional Information
You can follow outage updates on http://open.concur.com/#/us
Next Update: 05:30pm
Previous Update
Incident Discovery Time: 12:48pm on 09/30/2019
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
The Concur service is degraded. Expense, Invoice and Request pages are not working correctly.
Current Status
Concur is still observing errors and continues to investigate.
Additional Information
This website can be helpful for checking Concur status:
http://open.concur.com/ . Due to demand, it is a little slow to load, but it does eventually.
Next Update: 04:15pm
Previous Update
Incident Discovery Time: 12:48pm on 09/30/2019
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
Concur service is degraded. Concur Expense and Invoice functions are not working correctly.
Current Status
Our vendor is working on this issue.
Next Update: 03:00pm
