Incident Discovery Time: 09:34am on 08/27/2018 Time of Resolution: 01:38pm on 08/27/2018 Services Impacted: Other – see description

Description of Impact

The ability to order captions for Boston University’s MyMedia videos was offline. Full service has been restored.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:34am on 08/27/2018

Services Impacted: Other – see description

Description of Impact

The ability to order captions for Boston University’s MyMedia videos is currently offline.

Current Status

IS&T teams are working with the vendor on a resolution of the issue.

Next Update: This post will be updated when the issue has been resolved.