RESOLVED: OnBase is currently unavailable

Tuesday, August 21st, 2018

Posted in General News, Incidents

Incident Discovery Time: 03:00pm on 08/21/2018 Time of Resolution: 05:00pm on 08/21/2018 Services Impacted: OnBase

Description of Impact

Clients were unable to access OnBase.Clients were receiving “session not found” error messages.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The vendor is researching root cause. If you continue to have issues, please contact the IT Help Center.