Incident Discovery Time: 10:45am on 07/06/2018 Time of Resolution: 11:10am on 07/06/2018 Services Impacted:

Description of Impact

Cisco phone system was not allowing agents to log into Finesse. No agents that use Finesse could log into phones. Full service has been restored.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The cause of this incident was determined to be user error at the vendor, Aquaduct. Or access to the servers was blocked in error causing the access issue. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:45am on 07/06/2018 Services Impacted: Other – see description

Description of Impact

Cisco phone system is not allowing agents to log into Finesse. No one that uses Finesse can log into phones.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:00pm