Incident Discovery Time: 02:00pm on 05/04/2018 Time of Resolution: 06:32pm on 05/04/2018 Services Impacted: Other – see description

Description of Impact

DataMotion secure mail service was unavailable. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a DNS change by the vendor. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:00pm on 05/04/2018 Services Impacted: DataMotion Secure Email

Description of Impact

DataMotion secure mail service is currently unavailable.

Current Status

DataMotion service is beginning to come back online for some clients.

Additional Information

The vendor made a DNS change and it will take time to propagate out and restore services. Next Update: This post will be updated when the issue has been resolved.

Previous Update

Incident Discovery Time: 02:00pm on 05/04/2018 Services Impacted: DataMotion Secure Email

Description of Impact

DataMotion secure mail service is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: This post will be updated when the issue has been resolved.