Incident Discovery Time: 04:15pm on 11/15/2017 Time of Resolution: 05:30pm on 11/15/2017 Services Impacted: E-mail – BU Google Apps

Description of Impact

Some clients were receiving an error message when attempting to access Google Docs.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

There was a systemic issue with Google’s infrastructure that impacted access to Google Docs across all services, including consumer Gmail and Google Apps for Education accounts. If you continue to have issues, please contact the IT Help Center.