Incident Discovery Time: 06:00pm on 06/19/2017 Time of Resolution: 06:35pm on 06/19/2017 Services Impacted: MyPrint, Non-WordPress Sites

Description of Impact

Myprint web portal ( www.bu.edu/mprint ) is unavailable for processing print jobs submitted through the portal.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:00pm on 06/19/2017 Services Impacted: MyPrint

Description of Impact

Myprint web portal ( www.bu.edu/mprint ) is unavailable for processing print jobs submitted through the portal.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

The workaround is for students to install the drivers from https://www.bu.edu/tech/services/cccs/printing/myprint/myprint-configure/ Please remember if off campus you must use VPN. Next Update: When issue is resolved.