RESOLVED: Problems Completing Payments via the Links : TechWeb : Blog Archive : Boston University

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RESOLVED: Problems Completing Payments via the Links

Monday, January 9th, 2017

Posted in General News, Incidents

Incident Discovery Time: 10:45am on 01/09/2017 Time of Resolution: 11:02am on 01/09/2017 Services Impacted: The Links

Description of Impact

Clients were reporting they were unable to complete payments via the Links.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

A server was rebooted to correct this issue and teams have verified that credit card payments are now going through properly. This incident was an unexpected result of a planned change that was performed on Sunday morning. If you continue to have issues, please contact the IT Help Center.

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