Incident Discovery Time: 03:20pm on 01/04/2017 Time of Resolution: 01:15pm on 01/05/2017 Services Impacted: MyPrint

Description of Impact

Some of the new MyPrint printers were not fully functional. Service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:20pm on 01/04/2017 Services Impacted: MyPrint

Description of Impact

Some of the new MyPrint printers are not fully functional at this time. If you encounter a printer error please retrieve your printouts at a different printer. For locations of printers please visit https://www.bu.edu/tech/services/cccs/printing/myprint/myprint-locations/ or call the IT Help Center at 617-353-HELP (4357) for assistance in finding a location.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:00am