Incident Discovery Time: 07:30am on 07/27/2016 Time of Resolution: 09:30pm on 07/27/2016 Services Impacted: Voice Mail

Description of Impact

Per the incident reported earlier today when a number of services were unavailable, voice mail was still unavailable and was in the process of being restored.

Incident Description and Resolution

IS&T teams have resolved the incident. Voice mail service has been restored.

Additional Information

Please note that messages received between 12:15am and 7:30am on 7/27/2016 are still in the process of being restored and may not be available immediately. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:30am on 07/27/2016 Time of Resolution: 03:15pm on 07/27/2016 Services Impacted: BUworks (SAP), E-mail – Exchange, Echo360 – Classroom Recording Service, Kuali Coeus, MyPrint, The Links, Virtual Server Hosting & Management, WordPress Websites, Other – see description

Description of Impact

Multiple services were unavailable including but not limited to: Weblogin/Shibboleth, Exchange E-mail (on premises), On Campus Voice Mail, MyPrint, Web Sites on www.bu.edu, Web Applications

Incident Description and Resolution

IS&T teams have resolved the incident. Please note that on-campus voice mail service isn’t expected to be fully restored until later this evening.

Additional Information

The cause of this incident was determined to be a network connection in a data center. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:30am on 07/27/2016 Services Impacted: E-mail – Exchange, MyPrint, Non-WordPress Sites, Shibboleth, Virtual Server Hosting & Management, Voice Mail, Web Applications, WebLogin-authenticated services, WordPress Websites, Other – see description

Description of Impact

We have been experiencing service-impacting issues with multiple services today including but not limited to: Weblogin/Shibboleth, Exchange E-mail (on premises), On Campus Voice Mail, MyPrint, Web Sites on www.bu.edu, Web Applications

Current Status

IS&T teams identified the cause of the issue as a network connection in the 881 Data Center and have implemented repairs. Impacted services are in the process of being rebooted. Full restoration of service is estimated to take approximately two hours. Next Update: 3:30pm