Incident Discovery Time: 10:30am on 07/14/2016
Time of Resolution: 01:30pm on 07/14/2016
Services Impacted: BUworks (SAP)

Description of Impact

Some clients were unable to download reports from BUworks. We have confirmed that clients using Internet Explorer and Firefox have encountered this issue.

Incident Description and Resolution

The workaround for anyone experiencing this issue is to: 1) Clear their IE browser cache following the instructions here: https://www.bu.edu/tech/support/browsers/clear-cache/windows/ 2) Under Internet Options, Security, Trusted Sites, add https://*.bu.edu to Sites in that menu 3) Finally, when downloading the Excel file, choose Save instead of Open

Additional Information

The cause of this incident was determined to potentially be a new Microsoft security patch.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Update Time: 12:00pm on 07/14/2016
Incident Discovery Time: 10:30am on 07/14/2016

Services Impacted: BUworks (SAP)

Description of Impact

Some clients are unable to download reports from BUworks. We have confirmed that clients using Internet Explorer and Firefox have encountered this issue.

Current Status

A workaround has been identified that we are asking clients to try who reported this issue.

Next Update: 01:00pm

Previous Update

Incident Discovery Time: 10:30am on 07/14/2016

Services Impacted: BUworks (SAP)

Description of Impact

Some clients are unable to download reports from BUworks. We have confirmed that clients using Internet Explorer and Firefox have encountered this issue.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

We are investigating the use of Google Chrome as a possible workaround.

Next Update: 12:00pm