Archive for November, 2012

Incident Discovery Time: 10:30am on 11/20/2012 Services Impacted: BUworks (SAP) Description of Impact Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information. Incident Description and Resolution If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open…

Clients are unable to access SAP…

Clients will not see correct information in the agent status window….

Time of Resolution: 11:30am on 11/14/2012
IS&T teams have resolved the incident….

A ribbon-cutting ceremony is scheduled for this Friday, November 16, 2012 at the Massachusetts Green High Performance Computing Center. Governor Deval Patrick will lead the celebration, joined by speakers from a number of MGHPCC partner institutions and collaborators. The New England Journal of Higher Education today published an article by Boston University President Robert A….

Thin Client virtual desktop service has been restored….

Read&Write GOLD, literacy software that helps students with reading, writing, research, and organization, has been featured in BU Today! www.bu.edu/today/2012/reading-made-easier/…

A roster tool used by the CELOP program (iCELOP) was down. Access has been restored….

Access to Boston University services that were affected by the authentication issue have been restored….

IS&T teams have resolved the incident by restoring the service from backup….