BUworks – Open Enrollment web browser issue
Monday, November 19th, 2012
Incident Discovery Time: 10:30am on 11/20/2012
Services Impacted: BUworks (SAP)
Description of Impact
Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information.
Incident Description and Resolution
If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open enrollment at hrben@bu.edu.
Previous Update
Incident Discovery Time: 10:30am on 11/19/2012
Services Impacted: BUworks (SAP)
Description of Impact
Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
All other functions of BUworks continue to work normally.
Next Update: upon issue resolution