Incident Discovery Time: 10:30am on 11/20/2012
Services Impacted: BUworks (SAP)

Description of Impact

Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information.

Incident Description and Resolution

If you are experiencing this issue, please contact the IT Help Center at ithelp@bu.edu. You may also contact HR regarding open enrollment at hrben@bu.edu.

Previous Update

Incident Discovery Time: 10:30am on 11/19/2012

Services Impacted: BUworks (SAP)

Description of Impact

Some clients may receive a “critical error” when attempting to access BUworks Employee Self-Service Open Enrollment information.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

All other functions of BUworks continue to work normally.

Next Update: upon issue resolution