Incident Discovery Time: 04:25pm on 01/09/2012
Time of Resolution: 07:10pm on 01/09/2012
Services Impacted: Blackboard Learn, BUworks (SAP), Email – Exchange, Echo360 – Classroom Recording Service, FileMaker, Kuali Coeus, Quest AppPortal, Voice Mail, Web-based access to Exchange email – Xmail, WordPress Websites

Description of Impact

A number of services were unavailable including BUworks (SAP), Exchange, Blackboard Learn, Thin Clients, Echo360, Voice Mail, and others.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Update Time:

IS&T teams are actively restoring services. BUworks (SAP), Exchange, Blackboard Learn, Thin Clients, Echo360, and Voice Mail have been restored. Additional services will be added to this list as they become available.

Next Update: 07:27pm

Previous Update

Update Time:

05:27pm

IS&T teams are actively investigating this incident.

Next Update: 06:27pm

Incident Discovery Time: 04:25pm on 01/09/2012

Services Impacted: Blackboard Learn, BUworks (SAP), Email – Exchange, Echo360 – Classroom Recording Service, Voice Mail, Web-based access to Exchange email – Xmail

Description of Impact

Access to Exchange, BUworks, Voicemail, Echo360, Blackboard Learn, and thin clients are currently unavailable.

Current Status

IS&T teams have not yet identified the cause of this incident, but continue to investigate.

Additional Information

Additional services including Echo360, Blackboard Learn, thin clients, BUworks, and voicemail have been identified as being unavailable since this incident was originally reported.

Next Update: 05:44pm

Previous Update

Incident Discovery Time: 04:25pm on 01/09/2012

Services Impacted: Email – Exchange, Web-based access to Exchange email – Xmail

Description of Impact

Access to Exchange, BUworks, Voicemail, and thin clients are currently unavailable.