Incident Discovery Time: 06:50pm on 07/21/2011
Time of Resolution: 08:10pm on 07/21/2011

Services Impacted: Email – Exchange

Description of Impact
ActiveSync for Exchange was intermittently unavailable. Clients who used mobile devices (such as iPhone or Android smart phones) that connect to BU’s Exchange mail servers via ActiveSync were unable to access this service. Clients could still access Exchange mail via http://xmail.bu.edu or through an email application such as Outlook.

Incident Description and Resolution
IS&T teams have resolved the incident.

*** previous update ***

08:00pm on 07/21/2011
IS&T teams continue to investigate the cause of the incident. We have confirmed that some clients may experience intermittent issues connecting.

*** previous update ***

Incident Discovery Time: 06:50pm on 07/21/2011

Services Impacted: Email – Exchange

Description of Impact
ActiveSync for Exchange is currently unavailable. Clients who use mobile devices (such as iPhone or Android smart phones) that connect to BU’s Exchange mail servers via ActiveSync will be unable to access this service. Clients can still access Exchange mail via http://xmail.bu.edu or through an email application such as Outlook.

Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 08:00pm