Start time: Early morning, Wednesday Dec 22, 2010

Resolution time: 7:57am Wednesday Dec 22, 2010

Services Impacted: Microsoft Exchange web access via xmail.bu.edu

Description of Impact: Service was unavailable to clients on the “OIT” Exchange server; “503 Service Unavailable” errors. Exchange is still available via the Outlook client.

Incident Description & Resolution: The IIS service which provides the web service for the OIT Exchange mailboxes was not functioning correctly. After this server was restarted, the Microsoft Exchange xmail.bu.edu service resumed responding normally again. This same server malfunctioned last week; IS&T is investigating additional monitoring.

*** previous update ***

Start time: Early morning, Wednesday Dec 22, 2010

Services Impacted: Microsoft Exchange web access via xmail.bu.edu

Description of Impact: Service is unavailable to some clients; “503 Service Unavailable” errors. Exchange is still available via the Outlook client. IS&T is investigating the situation.

As a temporary work-around, it is possible to access xmail by manually changing the URL in the browser address bar from https://xmail.bu.edu/exchange/ to https://xmail.bu.edu/owa

Next Update: 9:00am