Incident Discovery Time: 11:31am on 11/26/2024 Time of Resolution: 09:30am on 11/26/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients were unable to access or use some Microsoft 365 services and features.

Incident Description and Resolution

This outage was severe for a subset of our clients, resulting in Outlook being inaccessible, or having degraded features, such as frustrating calendar malfunctions or delayed email sending. Teams was also affected.

Additional Information

This was a global issue and Microsoft identified a recent change they made which they believe resulted in this outage. They have reverted the change are in a monitoring position. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients were unable to access or use some Microsoft 365 services and features.

Current Status

Microsoft believes their outage to be mostly over. They wrote, “From monitoring service telemetry, most users should now experience relief. We’ve completed our optimizations and we’re continuing our period of extended monitoring to ensure the availability remains stable.”

Additional Information

If you are still experiencing problems with your Microsoft programs,logging out and back in, or clearing your browser cache may resolve your issue. (https://www.bu.edu/tech/support/browsers/clear-cache/ ). If it does not, please write to us at ithelp@bu.edu to let us know (or call us at 617-353-HELP). Next Update: 09:30am

Previous Update

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients may be unable to access or use some Microsoft 365 services and features.

Current Status

The Microsoft issue is mostly resolved, according to the company. They wrote, “Current status: We’ve successfully restored functionality for all previously impacted services and users with the exception of Outlook on the web, which is showing prolonged impact for a small number of users. We’ll continue carefully monitoring the service health and focus on troubleshooting this persisting impact to fully recover for the remaining affected users. We’ll provide a new timeline within the next update.” Next Update: 07:00am

Previous Update

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Microsoft Outlook and Teams have had intermitttent issues today.

Current Status

Microsoft’s latest update is “The service is continuing to incrementally recover. We’re forecasting that impact will be fully remediated by Monday, November 25, 2024 at 10:00 PM EST , though we’re closely monitoring our progress and will provide an updated timeline should the estimate change.” Next Update: 10:30pm

Previous Update

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients are continuing to experience issues with Outlook and Teams.

Current Status

The Microsoft situation seems to be improving. Microsoft’s last update was, “We identified a change in the environment that resulted in an influx in request retries routed through affected servers. Our optimizations, which enhanced the infrastructure’s processing capabilities, continue to provide incremental relief. We’re monitoring the service and continuing our work to perform any follow-up actions or opening additional workstreams needed to fully resolve the problem. We understand the significant impact of this event to your organization, we’re treating this issue with the highest priority, and we’re working to provide relief as soon as possible.” Next Update: 08:00pm

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients continue to experience issues with Outlook and Teams.

Current Status

Microsoft’s most recent update is, “We’ve completed additional actions and are seeing some recovery. We’re continuing to monitor the service while we complete other workstreams intended to fully resolve the issue.” Next Update: 06:00pm

Previous Update

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Microsoft has stated that the following services are degraded: Exchange Online, Microsoft 365 suite, Microsoft Power Automate in Microsoft 365, Microsoft Purview, Microsoft Teams, SharePoint Online, Universal Print. Our clients are still reporting issues with accessing Outlook, emails delays and calendar functionality (such as deleted events reappearing and newly scheduled events disappearing).

Current Status

Microsoft updated, “Our targeted restarts are progressing slower than anticipated for the majority of affected users. An ETA for resolution will be provided as soon as available.” and “We’re facing delays in our recovery efforts and are taking immediate action to address them. We understand the significant impact of this event to your businesses and are working to provide relief as soon as possible. ” Next Update: 03:30pm

Incident Discovery Time: 11:31am on 11/25/2024 Services Impacted: Email & Calendaring

Description of Impact

Clients are reporting issues with Outlook. Some are unable to access Outlook, and others are reporting delays. Various news outlets are reporting a Microsoft issue this morning, which Microsoft has confirmed.Teams may also be affected.

Current Status

Microsoft stated that they were working on a fix that is slowly moving through their affected environments. More information: https://cybernews.com/news/microsoft-outage-affects-teams-outlook/ Next Update: 01:30pm