Incident Discovery Time: 05:20pm on 03/11/2024 Time of Resolution: 07:07pm on 03/11/2024 Services Impacted: Jamf

Description of Impact

Jamf was down, which broke the Self Service app on BU Mac computers. It also prevented IT personnel from reaching their administrative tools.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is still under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:20pm on 03/11/2024 Services Impacted: Jamf

Description of Impact

Jamf is down.

Current Status

Clients will not be able to use the Self Service app on their Apple computers.

Additional Information

Jamf is Apple management software. Until this issue is resolved, clients will not be able to use the Self Service app on their Apple computers. It also affects new computers being prepared for use for clients, so there may be a delay in Mac computer deployments tomorrow. The Student Laptop Loan Program, COM, and WBUR are not affected. Next Update: 09:00am