OnBase unavailable from 7/29 at 5:30 p.m. until 8/1 at 9:00 a.m.

Tuesday, July 26th, 2016

Posted in General News

Update: The OnBase upgrade was successfully completed.

OnBase is being upgraded from version 15 to version 16 over the weekend of July 29th through 31st. 

IMPACT: 

  1. Documents and data already stored in OnBase will not be impacted. 
  2. The production OnBase system will not be available to add or retrieve documents during the upgrade process. Please see the important dates below. 
  3. Web Client URL links will not change. 
  4. Your desktop clients for OnBase will be changing and must be upgraded before you will be able to access the OnBase system on Monday. This includes the scanning stations. 
  5. Please leave your computer powered on over this weekend to insure that you receive any automated OnBase client software updates. 
  6. The browsers that will work with the OnBase web clients are changing to newer versions. You may need to upgrade or downgrade your browser. (More information on Compatible Browsers). 

 IMPORTANT DATES: 

  • Friday, July 29th, 5:30 pm: OnBase will be unavailable over this weekend until the upgrade is complete. 
    • A notice will be sent confirming that OnBase is back up and running for Monday morning, or to notify you if there are issues that will impact the schedule or availability.
  • Saturday, July 30th, 1:00 pm – Sunday, August 31st: OnBase clients on desktops and Quest portal will be upgraded. 
    • Upgraded OnBase Clients should be pushed to your desktops via KACE over the weekend or will be manually installed for you early in the week depending on your area. We are coordinating with desktop support resources. 
  • Monday, August 1st,  9:00 am – OnBase should be available again. 
    • We recommend that a key user or two in each area verify that they are able to successfully use OnBase on Monday morning before everyone in the department tries. This will help limit and focus any support calls and tickets. 
    • If you encounter issues with your OnBase desktop clients on Monday morning, please log a service desk ticket. Your desktop support area should be able to help you with Client issues. 
    • If OnBase is available but you are having issues with your desktop clients on Monday, try accessing OnBase via the HTML Only Web Client. This client may already be your primary means of access or it can be used as a workaround until your desktop clients are installed. https://onbase.bu.edu/HTML/Login.aspx?ModuleName=check_auth_3600_sid_return_all_onbase.pl 
    • Once your OnBase client is up and running and you are in OnBase, if you have an issue please enter a Help Desk ticket and the OnBase Team will respond as soon as possible.  Go to https://www.bu.edu/tech/contact/ and select Administrative Systems & Reporting, Document Imaging & Management, OnBase.