Incident Discovery Time: 09:30am on 09/26/2014
Time of Resolution: 10:30am on 09/26/2014
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 System was degraded.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an extended recording that was taking up resources. The team stopped the job and are discussing the event with the vendor.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:30am on 09/26/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 performance degraded. Recordings may load slower than expected.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:45am