Incident Discovery Time: 09:00am on 11/01/2013
Time of Resolution: 09:20am on 11/01/2013
Services Impacted: OnBase

Description of Impact

On Base was unavailable to clients. Clients could open OnBase but could not access any documents. Service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a failed replication process.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:00am on 11/01/2013

Services Impacted: OnBase

Description of Impact

On Base is currently unavailable to clients. Clients can open OnBase but can not access any documents.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:00am