Incident Discovery Time: 07:26am on 06/04/2013
Time of Resolution: 08:34am on 06/04/2013
Services Impacted: Web-based access to Exchange e-mail – Xmail

Description of Impact

An error message appeared when you attempt to compose an email at xmail.bu.edu. Reading email still works and there is full functionality with an email client like Outlook.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

A recent update during a scheduled Change caused the issue and is being reviewed.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:26am on 06/04/2013

Services Impacted: E-mail – Exchange

Description of Impact

An error message appears when you try to compose an email at xmail.bu.edu. Reading email still works and there is full functionality with an email client like Outlook.

Current Status

IS&T teams have identified the cause of the incident and are working to resolve it now.

Next Update: 09:15am