Incident Discovery Time: 09:30am on 03/08/2013
Time of Resolution: 11:55am on 03/08/2013
Services Impacted: KACE Asset Management System

Description of Impact

KACE Asset Management System service for clients on the Charles River Campus was degraded.

Incident Description and Resolution

IS&T teams have resolved the incident with vendor assistance.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:00am on 03/08/2013

Services Impacted: KACE Asset Management System

Description of Impact

KACE Asset Management System service for clients on the Charles River Campus is currently degraded.

Current Status

IS&T teams have not yet identified the cause of the incident, but are working with the vendor.

Additional Information

At this time, clients of the service on the Charles River Campus will not be able to receive updated check-in information from their assets and will not be able to push out updates with KACE. BUMC clients are not affected.

This post will be updated when the incident is resolved.