Incident Discovery Time: 05:00pm on 01/14/2013

Time of Resolution: 05:23pm on 01/14/2013

Services Impacted: Blackboard Learn, Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Shibboleth authenticated services, including BU Google Mail and Google apps, ServiceNow, and Blackboard Learn, were not available.

Incident Description and Resolution

IS&T teams have resolved the incident.

Incident Discovery Time: 05:00pm on 01/14/2013

Services Impacted: Blackboard Learn, Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Shibboleth authenticated services, including BU Google Mail and Google apps, ServiceNow, and Blackboard Learn, are currently not available.

Clients that are already authenticated

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 06:00pm