Incident Discovery Time: 07:45pm on 12/13/2012
Time of Resolution: 06:00pm on 12/14/2012
Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management ticketing tool was experiencing degraded performance. Tickets were slow to load, save, or refresh.

Incident Description and Resolution

IS&T teams have resolved the incident with assistance from the vendor and our implementation partner.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:45am on 12/13/2012

Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.

Current Status

IS&T teams are working with the vendor to identify a cause.

Next Update: upon incident resolution

Previous Update

Incident Discovery Time: 07:45am on 12/13/2012

Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.

Current Status

IS&T teams continue working with the vendor to identify a cause.

Next Update: 10:45pm

Previous Update

Incident Discovery Time: 07:45pm on 12/13/2012

Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.

Next Update: 09:45pm