Resolved: Service Impacting Incident: Voicemail access needs work-around
Thursday, November 29th, 2012
Incident Discovery Time: 11:16 am on 11/29/2012
Time of Resolution: 12:25am on 11/29/2012
Services Impacted: Voice Mail
Description of Impact
Clients were able to leave a voice mail, but the voice mail recipient needed to use a work-around in order to retrieve that voice mail. The work-around is no longer needed and voice mails can be accessed in the regular fashion.
Incident Description and Resolution
IS&T teams have resolved the issue.
Previous Update
Incident Discovery Time: 11:16 am on 11/29/2012
Services Impacted: Voice Mail access
Description of Impact
Clients are able to leave a voice mail, but the voice mail recipient must use the work-around steps below to retrieve that voice mail.
- Call your phone number.
- When you hear your voice mail greeting press the star (*) key.
- Put in your voice mail passcode.
Incident Description and Resolution
IS&T teams are working with the vendor to resolve the issue.
This post will be updated when the issue has been resolved.
Previous Update
Incident Discovery Time: 09:26am on 11/29/2012
Time of Resolution: 10:25am on 11/29/2012
Services Impacted: Voice Mail
Description of Impact
Voicemail service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 09:26am on 11/29/2012
Services Impacted: Voice Mail
Description of Impact
Voicemail is currently unavailable across campus.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating with the Vendor.
Next Update: 10:25am