Incident Discovery Time: 06:30am on 10/02/2012
Time of Resolution: 09:30am on 10/02/2012
Services Impacted: Blackboard Learn, Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

LDAP and authentication services have been restarted following a hardware failure.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:30am on 10/02/2012

Services Impacted: Blackboard Learn, ServiceNow, Shibboleth

Description of Impact

Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, are currently unavailable.

Current Status

IS&T teams continues to investigate a resolution to this incident.

Additional Information

BU Google Mail is not available via web browser, but is still available via mobile devices, such as iPhone. Blackboard Learn is impacted, but Blackboard 8 and Blackboard Vista are not.

Next Update: 10:00am

Previous Update

Incident Discovery Time: 06:30am on 10/02/2012

Services Impacted: Blackboard, BU Google Apps, R25, and ServiceNow currently unavailable

Description of Impact

Services that utilize Shibboleth for authentication, such as Blackboard Learn, BU Google Apps, R25, and ServiceNow, are currently unavailable.

Current Status

IS&T teams are now working to resolve the issue with Shibboleth.

Next Update: 09:00am