Resolved: BUworks functions may be unavailable – Internal Server Error

Wednesday, February 29th, 2012

Posted in Incidents

Incident Discovery Time: 09:50pm on 02/29/2012
Time of Resolution: 11:15pm on 02/29/2012
Services Impacted: BUworks (SAP)

Description of Impact

Clients received “500 Internal Server Error” when attempting to access various functions of BUworks (SAP), such as Employee Self-Service or Manager Self-Service.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

A cached storage area on the backend system was filled. IS&T teams cleaned it out and restarted the service.

If you continue to have issues, please contact the IT Help Center.

Previous Update


IS&T teams continue to actively work on the issue.

Next Update: 12:05am on 03/01/2012

Previous Update

Incident Discovery Time: 09:50pm on 02/29/2012

Services Impacted: BUworks (SAP)

Description of Impact

Clients may receive “500 Internal Server Error” when attempting to access various functions of BUworks (SAP), such as Employee Self-Service or Manager Self-Service.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 11:05pm