Incident Discovery Time: 06:15am on 11/06/2011
Time of Resolution: 03:50pm on 11/06/2011

Services Impacted: The Links, Other – see description

Description of Impact

Access to mainframe hosted applications (such as The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems) were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident with the vendor.

Additional Information

Student Web Registration will be rescheduled.

Previous Update

02:50pm

IS&T teams are in the process of restoring all services. Full service restoration is expected by 4:00pm.

04:00pm

Previous Update

01:35pm on 11/06/2011

IS&T and the vendor have identified and implemented repairs. Comprehensive testing and certification is underway. If these procedures are successful, we project service restoration by late afternoon.

Next Update: 02:20pm

Previous Update

12:50pm on 11/06/2011

IS&T teams continue to work with the vendor on this incident.

Next Update: 01:50pm

Previous Update

11:50am on 11/06/2011

IS&T teams continue to work with the vendor on this incident. The affected population has been informed via broadcast mail that Web Registration has been cancelled for today, 11/06/2011. Please refer to the Office of the University Registrar’s home page for more information: http://www.bu.edu/registrar/

Next Update: 12:50pm

Previous Update

10:50am on 11/06/2011

IS&T teams continue to work with the vendor on this incident. The affected population has been informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http://www.bu.edu/registrar/

Next Update: 11:50am

Previous Update

09:50am on 11/06/2011

IS&T teams continue to work with the vendor to identify the cause of this incident. The affected population has been informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http://www.bu.edu/registrar/

Next Update: 10:50am

Previous Update

Incident Discovery Time: 06:15am on 11/06/2011

Services Impacted: The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems

Description of Impact

Access to mainframe hosted applications (such as The Links, Galaxy, Kuali Coeus, OnBase, iMedRIS, Enterprise Data Warehouse, and BUworks legacy systems) is currently unavailable.

Current Status

IS&T teams are working with the vendor to identify the cause of this incident.

Additional Information

WebReg has been postponed due to this incident. The affected population is being informed via broadcast mail. Please refer to the Office of the University Registrar’s home page for more information: http://www.bu.edu/registrar/

Next Update: 09:50am

Previous Update

08:20am on 11/06/2011

IS&T teams continue to work with the vendor to identify a solution.

IS&T teams have also identified that Kuali Coeus, OnBase, iMedRIS, and Enterprise Data Warehouse are also unavailable.

Next Update: 09:20am

Previous Update

07:20am on 11/06/2011

IS&T teams continue to work with the vendor to identify a solution.

Next Update: 08:20am

Previous Update

Incident Discovery Time: 06:15am on 11/06/2011

Services Impacted: The Links, Other – see description

Description of Impact

Access to mainframe hosted applications (such as The Links, Galaxy, and BUworks legacy systems) is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Next Update: 07:20am