Incident Discovery Time: 10:10am on 07/08/2011
Time of Resolution: 10:46am on 07/08/2011

Services Impacted: Other – see description

Description of Impact
BUworks/SAP was unavailable via BUworks Central. Clients received a “Proxy Error” message when they attempted to access the BUworks Central web site. Access via the Quest AppPortal application was not affected.

Incident Description and Resolution
IS&T teams have resolved the incident and will continue to investigate for root cause analysis. The team will continue to monitor the service closely and will post updates as necessary.

***previous update***

Incident Discovery Time: 10:10am on 07/08/2011

Services Impacted: Other – see description

Description of Impact
BUworks/SAP is currently unavailable via BUworks Central. Clients will receive a “Proxy Error” message when they attempt to access the BUworks Central web site. Access via the Quest AppPortal application is still available.

Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 11:25am