Resolved – Service-impacting Incident – Exchange E-mail

Incident Discovery Time: 11:50am on 03/18/2011
Time of Resolution: 12:35pm on 03/18/2011

Services Impacted: Email – Exchange, SharePoint

Description of Impact
Due to power issues at 25 Buick Street, SharePoint and Exchange mail was unavailable for some clients.

Incident Description and Resolution
After the power event, IS&T restored all services to normal operation.

Additional Information
Originally, the issue was incorrectly identified as occuring at 881 Commonwealth Ave, but was then identified as being 25 Buick Street.

*previous update ***

Incident Discovery Time: 11:50am on 03/18/2011

Services Impacted: Email – Exchange

Description of Impact
Due to power issues at 881 Commonwealth Ave, Exchange mail is unavailable for some clients.

Current Status
IS&T staff are currently investigating and will identify additional services that may be affected.

Next Update: 01:00pm